Shipping & Delivery Policy
Important Notice: Delivery of shipping containers and tanks is an industrial process, not a standard courier service. Please read this policy in its entirety to ensure a successful delivery.
Specialized Delivery Equipment
Arcelor Containers utilizes three primary methods for delivery. The choice of equipment depends on your site constraints and the size of the unit ordered:
Tilt-Bed (Roll-Off) Trucks: The most common method for 20ft and 40ft units. The driver tilts the trailer and the container slides off the back. This requires a significant amount of straight-line space.
Flatbed Trailers: Used for long-distance transport or multi-unit orders. The customer is responsible for providing a crane, telehandler, or heavy-duty forklift on-site to offload the units.
Side-Loader Trucks: These trucks lift the container from the side and place it parallel to the truck. This is ideal for tight spaces but carries a premium delivery fee.
Site Requirements and Customer Responsibility
It is the customer’s sole responsibility to ensure the delivery site is prepared. Arcelor Containers and its contracted drivers are not responsible for site assessments.
Ground Surface: The surface must be level and firm. Suitable surfaces include concrete, asphalt, or at least 6 inches of compacted gravel. We do not recommend dropping containers on bare dirt or grass, especially in wet conditions, as the truck (which can weigh over 30,000 lbs) may sink.
Clearance: For a 40ft container, the truck needs approximately 100 to 120 feet of straight-line clearance to pull out from under the unit. You must also ensure a vertical clearance of 14 feet to avoid power lines and tree branches.
Failed Delivery and “Dry Run” Fees
If a driver arrives at the site and determines, in their professional judgment, that the delivery cannot be completed safely due to site obstructions, soft ground, or lack of space, the delivery will be aborted.
The customer will be charged the full original delivery fee.
A “Dry Run” fee (typically 50-75% of the haulage rate) will be applied for the return trip to the depot.
Any subsequent delivery attempts will be billed as new orders.
Property Damage Waiver
By scheduling a delivery, you acknowledge that heavy trucks can cause damage to unreinforced driveways, curbs, lawns, and underground utilities (septic tanks, irrigation lines, etc.). Arcelor Containers and its contractors are not liable for any such property damage. It is your responsibility to inform the driver of any underground hazards before they enter the property.
Contact Us
Questions or concerns about these Terms? Reach out to:
Email: sales@arcelorcontainers.com
Phone: +1(270) 556-6509
Address: 20200 IRA Morgan St, Elwood, IL 60421, USA