Refund and Returns Policy

This policy explains the return, refund, and cancellation terms for products purchased from Arcelor Containers. Because shipping containers are large products requiring specialized transportation, customers should review product descriptions, conditions, available photos, delivery requirements, and applicable terms carefully before completing a purchase.

1. 30-Day Return Window

Eligible products may be returned within 30 calendar days from the date the product is delivered or picked up.

To request a return, contact Arcelor Containers within the 30-day period:

• Email: info@arcelorcontainers.com

• Phone: +1 (404) 426-3928

Please provide your order number, the product you wish to return, and the reason for the return. A return must be approved by Arcelor Containers before return transportation is arranged.

2. Product Condition & Eligibility

We accept returns for both new and slightly used products (such as opened units or containers with minor wear).

To qualify for a standard return, the product must:

• Be in new or slightly used condition without major unauthorized modifications.

• Include all original components, doors, hardware, or accessories included at purchase.

• Have no major severe damage caused after delivery or pickup.

Returned products are inspected upon arrival at our facility before a refund is issued.

3. Change-of-Mind Returns & Restocking Fees

Eligible products may be returned within the 30-day window if you change your mind or determine the container is not suitable for your needs.

For change-of-mind returns:

• Restocking Fee: A 10% restocking fee will be deducted from the total refund amount.

• Return Methods: Returns can be completed by mail/freight carrier or dropped off at our facility location.

• Return Labels: Return documentation/labels are included in your original delivery package or provided prior to shipment collection.

4. Exchanges

We do not offer direct exchanges. If you require a different container model, size, or modification, you must return your original order under this policy and place a new order.

5. Defective or Incorrect Items

If you receive a container that has major undisclosed structural defects, severe damage, or is materially different from what you ordered:

• Contact Arcelor Containers within 30 days with photos and order details.

• We will arrange return collection or on-site replacement at no additional cost to you, and the 10% restocking fee will be waived.

6. Order Cancellations

If you need to cancel an order before delivery, contact us as soon as possible. Orders cancelled prior to dispatch are subject to a 5% administrative processing fee to cover merchant fees and logistics preparation.

7. Refund Processing Time

Once a returned item is received, inspected, and approved at our facility, your refund will be processed back to your original payment method within 10 days.

8. Return Location & Business Contact

Do not send back any containers without prior authorization and return instructions from our team.

Arcelor Containers

• Email: info@arcelorcontainers.com

• Phone: +1 (404) 426-3928